Claims Administration

A claim is when an insurance policy is tested. For insurers, brokers and their clients, the process has to be organised, documented and fair. Agisanang’s Claims Administration service manages claims on behalf of underwriters and intermediaries, from the first call to the final payment. Each claim is handled consistently, and nothing falls through the gaps.

What we handle

• Claim registration: We log the claim on AGI Online, our web-based platform, and confirm the policy details.
• Cover verification: We check that the policy was in force, the loss falls within the cover and the premium was paid.
• Information gathering: We capture the facts of the loss, the people involved and the supporting evidence.
• Document management: We request, track and follow up on supporting documents, so claims do not stall for missing paperwork.
• Assessor and service provider coordination: We arrange assessors, investigators, repairers and other providers, and keep them on schedule.
• Liability and quantum review: We review each claim against policy terms and the amount claimed.
• Recommendation and authority: We prepare a settlement recommendation within the underwriter’s mandate, or refer it for approval.
• Settlement and payment support: We support payment to the claimant or service provider.
• Declined claims: Where a claim is declined, we record the reasons and communicate them clearly.
• Recoveries and salvage: We support recoveries from third parties and the handling of salvage where applicable.
• File closure: Every file closes with a complete record.

Types of claims we administer

• Motor and fleet
• Property and business
• Liability
• Engineering
• Personal lines
• Funeral and death benefit claims
• Credit life claims

How it works

1. The claim is reported to Agisanang by the client, the broker or the underwriter.
2. We register it and confirm cover.
3. We collect documents and arrange assessment.
4. We review the claim and prepare a recommendation.
5. The claim is settled, or declined with reasons.
6. We close the file and report to the underwriter.

What you get

• A complete, auditable record of every claim on AGI Online
• Regular updates for brokers and clients
• Claims reports for underwriters, covering volumes, values and outcomes
• Consistent application of policy terms

Who it’s for

Underwriters and insurers who want claims managed on their behalf, brokers who want their clients’ claims handled with care, and organisations with a large insured asset base.

What we need to start

• The underwriter’s claims mandate and authority limits
• Policy wordings and claims procedures
• Contact details for assessors, repairers and other approved providers
• Reporting requirements and schedule

Questions you may have

Can Agisanang approve and pay claims? Within the authority the underwriter gives us. Anything outside it is referred for a decision.

Do you handle disputes? We manage queries and record the reasons for each decision. Formal disputes follow the underwriter’s process.

How do clients report a claim? Through their broker or directly to us. We confirm the route when the service is set up.

Why choose Agisanang for claims administration

• One platform, one record: Every claim sits on AGI Online with a full audit trail.
• Experienced handlers: Our team has worked in non-life insurance for over two decades.
• Fair and consistent: Each claim is assessed against the policy.
• Clear communication: Brokers and clients know where a claim stands.

Confidence Changes Everything.

Call to action: Talk to Agisanang about managing your claims.

Related pages: Claims Validation, Underwriting Administration, CRM & Reporting.